Shipping policy

Shipping Policy

Last Updated: September 6, 2026

Thank you for shopping with Nyvella. We are committed to delivering your order safely and as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through the Nyvella website.

1. Shipping Coverage

Nyvella currently ships orders across India, subject to courier service availability at the delivery address.

Some remote or restricted locations may have limited delivery options. If your location is not serviceable, we will contact you using the details provided with your order.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days after the order is successfully placed.

Business days do not normally include Sundays or public holidays.

During sales, promotional events, new product launches, or periods of unusually high order volume, processing may take longer than usual.

We appreciate your patience during such periods.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

Metro and major cities: 3–6 business days
Other locations: 4–8 business days
Remote areas: 5–10 business days

These are estimated delivery timelines and are not guaranteed.

Actual delivery time may vary depending on the destination, courier service, weather, transportation conditions, holidays, and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Nyvella may offer:

Free shipping promotions
Minimum-order free shipping
Discounted shipping
Location-specific shipping offers

The shipping charge applicable to your order will be shown at checkout.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for the courier tracking information to become active after dispatch.

6. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability may depend on factors such as:

Delivery location
Order value
Product availability
Courier serviceability
Previous delivery history

Nyvella reserves the right to restrict COD for certain orders or locations.

If you place a COD order, you agree to accept the package and pay the applicable order amount at the time of delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check the following information before placing your order:

Full name
House/Flat number
Building or street name
Area/locality
City
State
PIN code
Contact number

Nyvella may not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate address information provided by the customer.

If an order has not yet been shipped, contact us as soon as possible if you need to correct your delivery address. We will try to assist, but changes cannot be guaranteed after an order has been processed.

8. Delayed Deliveries

Although we work with delivery partners to provide timely delivery, delays may occasionally occur because of circumstances beyond our reasonable control.

Possible causes include:

Severe weather
Natural disasters
Transportation disruptions
Public holidays
Government restrictions
Courier operational issues
High shipping volumes
Incorrect address information
Remote-area delivery limitations
Other unforeseen circumstances

In such cases, the estimated delivery date may change.

9. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on its operational policies.

A delivery may fail because:

The customer is unavailable.
The address is incorrect or incomplete.
The customer refuses to accept the package.
The phone number is unreachable.
The delivery location is inaccessible.
The customer does not respond to the courier.

If an order is returned to us because of repeated failed delivery attempts or refusal to accept the package, additional shipping charges may apply for re-shipping, where applicable.

10. Refused or Undeliverable Packages

If a customer refuses a package or the courier is unable to deliver it because of incorrect information provided by the customer, the package may be returned to Nyvella.

For prepaid orders, any refund, if applicable, will be handled according to our Return & Refund Policy.

For COD orders, repeated refusal or failed deliveries may result in restrictions on future COD orders.

11. Damaged Packages

Please inspect the outer packaging when you receive your order.

If the package appears seriously damaged, opened, or tampered with, please take photographs or videos of the package before opening it and contact Nyvella customer support as soon as possible.

If the product itself is damaged or defective, please refer to our Return & Refund Policy for information about reporting the issue and requesting a resolution.

12. Wrong or Missing Items

If you receive:

A wrong product
A missing product
An incorrect size or variant
A significantly different product from what you ordered

please contact our customer support team as soon as possible.

We may request photographs, videos, packaging information, and order details to investigate the issue.

After verification, we will provide an appropriate resolution according to our Return & Refund Policy.

13. Multiple Products in One Order

If your order contains multiple products, Nyvella may ship the products together or separately depending on product availability, warehouse processing, and courier arrangements.

If products are shipped separately, you may receive more than one tracking notification.

14. Shipping to Remote Areas

Some PIN codes may have limited courier availability.

If your address is located in a remote or difficult-to-service area, delivery may take additional time.

If a courier partner is unable to service your PIN code, we may contact you to request an alternative delivery address or provide another appropriate solution.

15. International Shipping

At present, Nyvella primarily provides shipping within India.

International shipping is not currently guaranteed. If international shipping becomes available, separate shipping charges, delivery timelines, customs duties, taxes, and other applicable conditions may apply.

16. Shipping During Sales and Festive Periods

During major sales, festivals, promotional campaigns, or periods of high demand, order processing and delivery may take longer than standard estimates.

We will make reasonable efforts to dispatch orders as quickly as possible.